REFUND POLICY

The refund request is valid under conditional circumstances. The request for a refund will be nullified in the following cases;

• A special deal package is purchased.
• The initial concept/design was approved previously.
• Cancellation has been made for a reason other than work-related.
• No response was received from the client for 2 weeks after the order placement.
• The customer has violated a clause(s) of the policy.
• Another company/designer has been approached for the same project for the purpose of claiming a refund.
• The creative brief is missing the must-know information from the client’s end.
• A complete design revamp is demanded.
• The business is near closure, changing the name or changing the nature of business.
• ‘Change of mind’, ‘disagreement between parties’ or similar reasons are being given for refund claims.
• If the customer has purchased a bundle/combo package but the customer is dissatisfied with any particular service, the customer will only be eligible for a refund pertaining to that particular service only, and not the entire bundle.
• The refund will not be entertained after 15 days have passed from the date of purchase.
• Some services that are budget-intensive including, but not limited to, social media marketing, SEO, domain registration and web hosting, will not be eligible for a refund under any given circumstance.
• If the customer has purchased a web design and development service, and the design has been approved with the next step of the website being sent to development, the refund request will not be entertained after the approval of the layout design/mockup.
• Note: The Cadet exclusively reserves all the rights to reject any refund request or cancel the contract at any time deemed suitable without any prior notice or reasoning. After the refund is claimed, the ownership of the designs will be transferred to The Cadet and the user will have no right over the created designs. The designs will be the sole property of The Cadet.